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Date: Sunday, September 25, 2022
Time: 9 am - 4 pm; registration at 8:15 am
Location: South Learning Centre, NAIT Main Campus
Breakfast & lunch included!
Topics:
We need to talk: Successful communication skills give you the ability to positively affect every interaction in your day - personally & professionally. In veterinary practice, your communication determines the information on which to base patient care & is often the reason why clients & employees are happy or unhappy with the practice. Four core communication skills will be reviewed & applied to scenarios commonly encountered in practice for every position on the team.
Why don't we see eye to eye? This entertaining, interactive session highlights the various ways we perceive & interpret differently from each other & why "eveyrone does not think just like me." This diversity within your team can have its challenges however, diversity is a powerful driver of innovation, best practices & progressive teams if the differences are acknowledged & appreciated.
Bark! Meow! Conflict & challenging or uncomfortable conversations arise in every business - with clients & with colleagues. While there is not a single solution to all situations, we will discuss basic communication skills to work through emotional conversations, financial discussions & the compassionate delivery of difficult news.
You are the client! In this session, we will look at commonly encountered communication scenarios from a client's perspective. Every team member contributes to the client's experience & we will examine the communication opportunities at every point of contact as we move through a hospital visit as a client.
This seminar will be recorded & available for streaming at a later date.
Seminar Fees: In-person (6 hrs) Virtually/3-hr recorded session
EASAV/CAVM Members: $105 $26.25
Non-member vets: $175 $65.10
Support Staff: $115 $32.00
AbVMA, SVMA & CVBC--approved for 3 CE credits
EASAV Address: Box 31029, Namao Centre NW, Edmonton, AB T5Z 3P3 |
About Jayne Takahashi:
Jayne loves all things communication! Her diverse career has enabled her to observe hundreds of scenarios and to learn professional communication skills in a variety of veterinary related settings - as a companion animal veterinarian, pet nutrition educator, national marketing manager, Vice President of Communications for a network of veterinary practices and as a volunteer communication coach for veterinary students. Currently, Jayne is thrilled to coach veterinary teams & speak at conferences nationally, in order to support improved team dynamics, effective interpersonal conversations and successful "people skills".
Registration Deadline:
Friday, September 16, 2022
Thank you to our sponsors!
 
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Communication Registration Information: To register, go to www.easav.ca, email registration details to info@easav.ca, leave a voice mail at (780)970-3728 or fax this completed registration form to (780)757-7865. Please contact us as soon as possible if you need to cancel a registration.
Registration confirmations will be sent by email as they are received. Webinar links will be sent 1-2 days prior to the event.
Clinic:________________________________Clinic Phone: ______________ Circle each attendee's role
Name:_________________________ EASAV/CAVM Other Vet Support Email: ______________________________
Name:_________________________ EASAV/CAVM Other Vet Support Email: ______________________________
Name:_________________________ EASAV/CAVM Other Vet Support Email: ______________________________
List any dietary restrictions (include first name): _______________________________________________ |